Trust & safety
Keeping your account in good standing
Practices that protect your account and your reputation on Vivaqui.
Keep all communication inside Vivaqui. Messages sent through the platform are part of the booking record. They protect both you and the seeker. Vivaqui cannot support disputes where the key communication happened outside the platform (WhatsApp, email, Instagram DMs).
Keep your listing accurate. If your service changes â price, location, what is included â update your listing. Seekers should never be surprised by something different from what they booked.
Respond to reviews. You cannot edit or delete reviews from seekers. You can respond to them publicly. A measured, professional response to a critical review is more convincing to prospective seekers than no response.
Accept or decline promptly. Leaving requests unanswered for days is a negative signal. If you cannot take a booking, decline it quickly so the seeker can find an alternative.