Bookings
No-shows
What to do when a seeker does not appear for a confirmed, paid booking.
Updated June 26, 20261 min read
A no-show is when a seeker does not appear for a confirmed, paid booking and has not cancelled.
If this happens:
Wait 15â20 minutes
Wait past the agreed start time before taking further action.
Send a message
Ask through Vivaqui if they are on their way.
Mark the booking
If there is no response, mark the booking through your dashboard.
No-show handling â including whether any portion is refundable â follows the policy attached to your listing. Contact support if you are unsure what applies to a specific booking.